Privacy & terms
What we collect, and what we do with it
Plain language, on purpose. Questions: [email protected].
Privacy
What we collect, and where
In the family portal: a parent's name, email and phone; a swimmer's name, birthday, pronouns, what they can do in water, and the sensory and diagnosis notes you choose to share. On the careers page: what you put in your application. On this website: anything you choose to send us, plus the basic technical information websites collect automatically, like cookies, your browser and device type, and which pages you visit.
Why
To place your swimmer in the right class, teach them safely, reach you about their lessons, review job applications, and keep this website working.
Who sees it
Our staff, and only what they need for the swimmers they teach. We never sell it. The tools that store it are GoHighLevel and Google.
How long
While your family swims with us, and for one year after, so make-up credits and records stay accurate. Ask us to delete it sooner and we will.
Photos and video
Only with your signed release, and never with names. Ask us to take one down at any time and we will.
Texts
We text about your swimmer's lessons — confirmations, reminders, closures. Reply STOP to any message to stop them. Reply HELP for help. Message and data rates may apply.
Your choices
You can see, correct or delete your family's information. Email [email protected]; we answer within two business days.
Children
We collect a child's information only from their parent or guardian, and only what a coach needs.
Contact
Zen Penguin Swim School · Portland, Oregon · [email protected]
Terms
Text messages
Program: Zen Penguin Swim School lesson updates. Frequency: varies with your schedule — typically a few messages a month. Reply STOP to cancel, HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
This website
The words and pictures here are ours. You're welcome to share links. We do our best to keep everything accurate, and we fix mistakes when you tell us about them.
Lessons
The terms for lessons — billing on the 25th, absences, make-up credits, pausing and stopping — are shown in the family portal when you pay, and summarized on the FAQ.
Last updated: October 2026.
Try one lesson.
Your child meets their coach.
You talk about how they learn, what they're nervous about, what they love.
Then they get in the water — or sit at the edge, whatever they feel ready for.
By the end, you'll know if Zen Penguin is right for your family.
If it is, we find you a weekly spot!
Questions first?
Zen Penguin Swim School
Sensory-friendly swim lessons for ages 3 months to adults, in two private indoor pools in Portland and Clackamas. Built by neurodivergent teachers.
Need a human?
[email protected]
We answer within two business days.
© Zen Penguin Swim School · Portland, Oregon · Backfloat to Breathe™ · Privacy & terms · Accessibility